I'm a Player

Technical Issues

• My game crashed on startup!
• My Avast! antivirus didn't like Kartridge!
• What are the minimum system requirements to run Kartridge?
• I am trying to reset my Kartridge password but haven't received it!
• I am having connection problems!
• How do I report a missing badge or achievement?

Privacy and Security

• How do I keep my Kartridge account secure?
• What is GDPR?

Kartridge FAQs

• Why am I being prompted to download my game a second time? (Animation Throwdown)
• Kartridge wants to install a Flash plugin!
• What is this referral button?
• What are In-App Purchases?
• I'm missing a charter shiny!
• I found a game that is inappropriate or isn't working! How can I report it?

See all 17 articles

Purchasing and Charges

• I accidentally purchased a game! How do I get a refund?
• Why has my account been blocked from making purchases?
• Why am I seeing sales tax in Kartridge?
• What is the VAT rate in my country?
• Does VAT apply to me?
• Why is Kartridge charging me VAT?

See all 7 articles

Account Management

• Why can't I use Facebook connect to log into Kartridge?
• Can I change my avatar?
• Can I make my profile details private?
• How do I delete Kartridge?
• How do I change my username?
• I can't log into my account!

See all 9 articles